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Frequently asked questions
I forgot my PIN.
Open your locker's page under "My lockers" and choose "Reset PIN" — a fresh one is generated right there.
My locker won't open.
Make sure your subscription is active on the locker's page, then try again. If it still won't open, contact us with the locker label and hub name.
Can I move to a different hub?
Cancel your current locker from its page, then rent a new one at the hub you'd prefer — sizes and availability vary by hub.
How do I cancel my subscription?
Open the locker's page and choose "Cancel subscription" — you'll keep access until the end of the current billing period.